FAQ

eshopcanada want to make your online shopping a smooth and pleasurable experience and look forward to be an intuitive and helpful part of your online shopping experience. Customer satisfaction is our top priority. For sale/customer support/general enquiries, please contact eshopcanada by email (preferable) at contact.eshopcanada@gmail.com or call at 1.888.462.6215 (M-F; 10am-7pm, Sat. 11am-6pm EST USA/Canada). We value your time and urgency and will respond to you in soonest possible time. Thank you! Visit our company store website @ www.shopatemart.com
PLEASE NOTE YOUR PURCHASE(S) IS GOVERNED BY THE FOLLOWING SHIPPING & RETURNS POLICY* (IN ADDITION TO OTHER RELEVANT TERMS AND CONDTIONS, POLICIES, NOTICES WHICH MAY APPLY AND ARE ASSOCIATED WITH YOUR PURCHASE(S) ON THIS WEBSITE) AND THAT BY COMPLETING YOUR PURCHASE, YOU ( AS BUYER) AGREE AND ABIDE WITH THEM ACCORDINGLY. RETURNS & REFUNDS ----- •All damaged, missing, or mistakenly shipped products must be informed within 48 hours of package delivery. •No merchandise may be returned under any circumstances unless said merchandise is defective. •Returns on 'current' products are accepted up to 30 days from purchase date, subject to and limited by the vendors return policy. Please contact seller for specific details and instructions BEFORE initiating ANY return of your purchase(s). •Obtain RMA# from seller BEFORE making any returns. •Products under 'Not Returnable' status are to be returned directly to the product manufacturer ONLY for any product issues with respect to defects, or replacement. NO payment refunds are provided for such products. OUT OF POLICY RETURNS ----- •Authorized out of policy returns may be subject to a fee of 15% of return value, or $25, whichever is greater. •Unauthorized out of policy returns will be shipped back to the customer and result in a $50 charge. Should this shipment be refused by the customer, shipper will accept the product, however no credit shall be issued. VALUATION OF RETURNS ----- Lesser of purchase price or current price at time product is received. CHANGE ORDER ----- You may request a change to your order provided the order has not already been charged to your account. Please contact us with your Order ID or customer number to request a change to your order. CANCEL ORDER ----- You may request an order be cancelled provided the order has not already been processed and shipped. Please contact us with your Order ID or customer number to request a change to your order. DAMAGED SHIPMENT ----- In cases of external (visible) carton damage, customers should refuse the damaged carton(s) and clearly note the refusal on the carrier delivery receipt. Notify seller within 48 hours of the refusal. Claims for external (visible carton damage) may not be honoured when not refused by the customer/end-user at time of receipt. All claims for concealed product damage or shortage must be reported to seller within 48 hours of receipt. Claims made after 48 hours from receipt date may not be honoured. Customer should make the product and packaging available for carrier inspection if requested. •Any unauthorized returns will not necessarily be re-stocked and/or refunded. •Please note that payment refunds occur only when similar merchandise is not available for replacement •Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. REFUSED DELIVERY ----- A $50 charge per refused shipment will be charged unless the refusal is based on a shipper error or damaged shipment. SHIPPING DETAILS ----- •Shipment delivery is only within mainland USA. For international shipping, please contact eshopcanada before placing your order •eshopcanada does not ship to P.O. Box or RR addresses, we are sorry for the inconvenience. •NO order processing or deliveries on weekends or holidays. •Your shipping information must match your credit card billing information. eshopcanada may cancel any order that does not comply with this notice. •All orders will be shipped by UPS/standard ground shipping unless buyer wishes to opt for 'Express Shipping'. Shipping costs may vary in such cases. Please contact us before placing your order and we will get back to you with shipping cost details. eshopcanada reserves the right to use any standard shipping service(s) other than the shipping services mentioned above. •Transit time may take between 2-7 business days depending on location. You will be provided with a tracking number once your order has been shipped. •Shipment is processed and made only after full payment is successfully received subject to availability of stock. •eshopcanada is not responsible for any shipping delays that is out of our control nor can give any delivery guarantee such as specified time or date. All shipping dates are estimated from information provided by the carrier and internal processing time. •Order(s) are processed and shipped within 1-3 business days (pre -release processing time). If there is a significant delay in shipping your order we will contact you. •eshopcanada reserves the right to cancel any order due to stock availability or information errors. If you require assistance or have any questions, please contact us. For clarifications, questions or for more info, please contact customer service at contact.eshopcanada@gmail.com *All terms and conditions may be subjected to change without prior notice at the sole discretion of eshopcanada.
WHAT INFORMATION DO WE COLLECT? We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.. WHAT DO WE USE YOUR INFORMATION FOR? Any of the information we collect from you may be used in one of the following ways: TO PERSONALIZE YOUR EXPERIENCE (your information helps us to better respond to your individual needs) TO IMPROVE OUR STORE WEBSITE (we continually strive to improve our website offerings based on the information and feedback we receive from you) TO IMPROVE CUSTOMER SERVICE (your information helps us to more effectively respond to your customer service requests and support needs) TO PROCESS TRANSACTIONS Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. TO SEND PERIODIC EMAILS The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. HOW DO WE PROTECT YOUR INFORMATION? A variety of security measures is in place to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database (read PayPal, Swipe) only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will NOT be stored on our servers. DO WE USE COOKIES? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service. DO WE SELL / DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. THIRD PARTY LINKS Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. ONLINE PRIVACY POLICY ONLY This online privacy policy applies only to information collected through this website and not to information collected offline. TERMS & CONDITIONS Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.eshopcanada.ecrater.com YOUR CONSENT By using our store site, you consent to our store website privacy policy. CHANGES TO OUR PRIVACY POLICY If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes. CONTACTING US If there are any questions regarding this privacy policy you may visiting / email us using the information below: http://eshopcanada.ecrater.com/contact.php contact.eshopcanada@gmail.com