FAQ & Site Info
eshopcanada want to make your online shopping a smooth and pleasurable experience and look forward to be an intuitive and helpful part of your online shopping experience. Customer satisfaction is our top priority. For sale/customer support/general enquiries, please contact eshopcanada by email (preferable) at firstname.lastname@example.org or call at 1.888.462.6215 (M-F; 10am-7pm, Sat. 11am-6pm EST USA/Canada). We value your time and urgency and will respond to you in soonest possible time. Thank you! Visit our company store website @ www.shopatemart.com
PLEASE NOTE YOUR PURCHASE(S) IS GOVERNED BY THE FOLLOWING SHIPPING & RETURNS POLICY* (IN ADDITION TO OTHER RELEVANT TERMS AND CONDTIONS, POLICIES, NOTICES WHICH MAY APPLY AND ARE ASSOCIATED WITH YOUR PURCHASE(S) ON THIS WEBSITE) AND THAT BY COMPLETING YOUR PURCHASE, YOU ( AS BUYER) AGREE AND ABIDE WITH THEM ACCORDINGLY. RETURNS & REFUNDS ----- •All damaged, missing, or mistakenly shipped products must be informed within 48 hours of package delivery. •No merchandise may be returned under any circumstances unless said merchandise is defective. •Returns on 'current' products are accepted up to 30 days from purchase date, subject to and limited by the vendors return policy. Please contact seller for specific details and instructions BEFORE initiating ANY return of your purchase(s). •Obtain RMA# from seller BEFORE making any returns. •Products under 'Not Returnable' status are to be returned directly to the product manufacturer ONLY for any product issues with respect to defects, or replacement. NO payment refunds are provided for such products. OUT OF POLICY RETURNS ----- •Authorized out of policy returns may be subject to a fee of 15% of return value, or $25, whichever is greater. •Unauthorized out of policy returns will be shipped back to the customer and result in a $50 charge. Should this shipment be refused by the customer, shipper will accept the product, however no credit shall be issued. VALUATION OF RETURNS ----- Lesser of purchase price or current price at time product is received. CHANGE ORDER ----- You may request a change to your order provided the order has not already been charged to your account. Please contact us with your Order ID or customer number to request a change to your order. CANCEL ORDER ----- You may request an order be cancelled provided the order has not already been processed and shipped. Please contact us with your Order ID or customer number to request a change to your order. DAMAGED SHIPMENT ----- In cases of external (visible) carton damage, customers should refuse the damaged carton(s) and clearly note the refusal on the carrier delivery receipt. Notify seller within 48 hours of the refusal. Claims for external (visible carton damage) may not be honoured when not refused by the customer/end-user at time of receipt. All claims for concealed product damage or shortage must be reported to seller within 48 hours of receipt. Claims made after 48 hours from receipt date may not be honoured. Customer should make the product and packaging available for carrier inspection if requested. •Any unauthorized returns will not necessarily be re-stocked and/or refunded. •Please note that payment refunds occur only when similar merchandise is not available for replacement •Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. REFUSED DELIVERY ----- A $50 charge per refused shipment will be charged unless the refusal is based on a shipper error or damaged shipment. SHIPPING DETAILS ----- •Shipment delivery is only within mainland USA. For international shipping, please contact eshopcanada before placing your order •eshopcanada does not ship to P.O. Box or RR addresses, we are sorry for the inconvenience. •NO order processing or deliveries on weekends or holidays. •Your shipping information must match your credit card billing information. eshopcanada may cancel any order that does not comply with this notice. •All orders will be shipped by UPS/standard ground shipping unless buyer wishes to opt for 'Express Shipping'. Shipping costs may vary in such cases. Please contact us before placing your order and we will get back to you with shipping cost details. eshopcanada reserves the right to use any standard shipping service(s) other than the shipping services mentioned above. •Transit time may take between 2-7 business days depending on location. You will be provided with a tracking number once your order has been shipped. •Shipment is processed and made only after full payment is successfully received subject to availability of stock. •eshopcanada is not responsible for any shipping delays that is out of our control nor can give any delivery guarantee such as specified time or date. All shipping dates are estimated from information provided by the carrier and internal processing time. •Order(s) are processed and shipped within 1-3 business days (pre -release processing time). If there is a significant delay in shipping your order we will contact you. •eshopcanada reserves the right to cancel any order due to stock availability or information errors. If you require assistance or have any questions, please contact us. For clarifications, questions or for more info, please contact customer service at email@example.com *All terms and conditions may be subjected to change without prior notice at the sole discretion of eshopcanada.